FAQs

Product Related

The pH scale is used to measure whether a substance is an acid or alkaline from a range of 1-14. A pH of 7.0 is right in the middle. It’s considered “balanced” or “neutral.”  Our bodies thrive with a neutral pH. 

Achieving 7.0 pH is healthier for the environment of your mouth. It protects teeth from erosion and cavities and lowers the activity of harmful bacteria.  Maintaining a neutral pH balance and regular tooth brushing will serve to help your teeth and gums stay healthy. 

Better oral health helps the rest of your body stay healthier. Without irritants and harmful bacteria, your teeth can start the process of remineralization, of healing and re-growing that will serve to make your mouth a healthier place going forward. 

For more information click here.

Organic xylitol is blended in our toothpastes and mouthwashes.  Xylitol is harvested from birch trees and in non-gmo corn.  Bad bacteria in your mouth is eliminated because it’s attracted to but cannot consume Xylitol.  Consequently, the bad bacteria is destroyed because it cannot use Xylitol to feed on. 

Xylitol is a natural sweetener that Inhibits plaque production and improves saliva production to helps support your mouths balanced pH.  Balanced Ph facilitates remineralization and can inhibit cavity occurrence in children and adults. For more information click here.

Yes. ORL Toothpaste is designed for daily brushing and is gentle enough for long-term use.

Many users find natural hydroxyapatite formulas and organic xylitol to be gentle and supportive for sensitive teeth.

Our proprietary organic formula includes Vitamin C to strengthen gums and guard against gingivitis, Phosphorus and Calcium help to remineralize teeth and strengthen the jawbone, and Potassium improves bone mineral density, plus Copper, Iron, Manganese, Zinc, Vitamin A, Vitamin B1, Vitamin B2, Vitamin B3, Vitamin B6, Vitamin D, Vitamin E and Vitamin K and more are needed to make ORL satisfy your oral needs. 

Our reusable eco-friendly glass or aluminum bottles are recyclable and are the best way to protect the efficacy of the organic ingredients and the essential oils.  By using glass we also reduce our overall dependency on plastic waste.

Yes. 100% non-GMO.

Yes.  All ORL products are formulated without using any gluten ingredients.

Yes. All of our products are free from Sodium Lauryl Sulfate.  It is a harmful ingredient used by many brands as a surfactant and foaming agent.  It is flammable, corrosive and a health irritant.  Detailed information from the National Institute of Health on the harmful effects can be found here.  We use only organic and natural ingredients to provide the best oral care experience.

Yes. ORL products and ingredients are free from any animal testing.  We are proud to be part of the Beauty without Bunnies program.

Yes. All ORL products are free from fluoride.  Studies show that many adults have consumed too much fluoride. Studies also show fluoride to be an extremely harmful ingredient for children. Detailed information from the National Institute of Health on the harmful effects can be found here.By delivering a perfect 7.0 pH in your mouth, ORL ingredients including calcium provide an effective process to benefit your mouth while replacing fluoride.

Hydroxyapatite is a naturally occurring mineral that supports enamel health and is widely used as a fluoride alternative in oral care.

Yes.  Besides the side effects of alcohol on cognitive and motor skills, alcohol actually kills good bacteria, too.  It is also a major cause for dry mouth or xerostomia symptoms.  Using 100% organic xylitol is a healthier and more effective ingredient than using alcohol and it’s safer.

Yes.  All ORL products completely comply with the pending California legislation on harmful ingredients in products and cosmetics.  For more information click here.

Our formulations are free from all types of parabens.

PubChem is an international resource of objective scientific and safety information on ingredients that is managed and operated by the NCBI (National Center of Biotechnology Information) which is part of the National Institute of Health (NIH).  It is important for us to share with you factual, objective and credible information so you can make the best decisions for you and your family’s health.

There are over 100 harmful ingredients found in many leading national brands of mouthwash and toothpaste in the market today.  Click here for the detail list of these ingredients not found in ORL products.

Yes – we use the best in organic and natural ingredients, combined with eliminating any fluoride and alcohol. ORL has special flavored products for children to encourage good oral care habits as children grow.  However, we do advise parental guidance on supervising use and any potential allergies.

Yes – our products are formulated to be safe by including organic and natural ingredients.  However, please consult your physician directly on any specific questions and advice pertaining to your pregnancy.

No! – The organic xylitol can be very harmful and possibly fatal to your pet.  We only recommend ORL for human use.

ORL is manufactured in the USA in a state-of-the-art facility that is ISO compliant, USDA organic certified, Kosher certified, and FDA registered.

ORL Labs, LLC is headquartered in Scottsdale, Arizona, USA.

Orders and Returns

ORL products can be found at orlcares.com, retail stores and from dentists and oral hygienists. Contact ORL for more information.

You may return any unopened product within 30 days of purchase. You will be refunded the price of the item plus any taxes charged, excluding shipping costs.

We ship worldwide!

Shipping & Handling for international orders are based on actual cost of shipping to the destination.  A handling fee for processing and customs fees may also apply.

Due to changes in shipping costs, we may adjust these costs at anytime.

Free shipping is available for U.S. orders only.

We strive to ship your order complete no later than 3-5 business days of being processed.  However, sometimes due to high demand it may take longer.  Also orders shipping outside the USA may take longer for delivery.

Our preferred carrier is UPS. For international orders we may choose a different carrier based on availability.

We can be reached at orl@orlcares.com or by calling toll-free 844-675-5227

Subscriptions

We offer select products on a subscription model. Select your frequency and save up to 20% off your first order and recurring orders.

You can pause, cancel, or switch your products at any time.

Managing your subscription is easy! Simply log in to your account here and you will be able to access your subscription, add promotional items, one-time purchases, pause, skip, or cancel your subscription.

Log in to your account.
Select your subscription and select update payment method or manage address. Please note this will apply to your next subscription date, if your recurring order has already gone through it will be shipped to the original address on file.

You can pause, skip an order or cancel your subscription by logging into your account.

Wholesale + Collaborations

We do offer our products directly to dentists and oral hygienists at a wholesale price.  Please inquire by contacting us at sales@orlcares.com.

We welcome the opportunity to gain feedback.  Please contact us at orl@orlcares.com.

Please inquire by contacting us at sales@orlcares.com.

Got Questions? We have answers!

Fill out our contact form below and one of our customer service reps will be happy to assist you.